We are currently shipping orders with both UPS and Canada Post depending on the delivery destination. There still may be some slight delays in transit. Thank you for your patience! To prevent loss or theft, we are shipping all orders with signature requirement. If you would like to waive signature requirement on your order please notify us before placing your order.
Shipping is available only within Canada and the continental United States. Free standard shipping will automatically be applied in the cart if your purchase is over $100 before taxes. Free shipping only applies to online products. It does not apply to furniture or lighting.
Your order will ship within 5-7 business days, provided all items are in stock. You will be notified as soon as your order has shipped out, and given a tracking number. If we need to custom order anything for you, we will let you know our earliest delivery time. Arrival times vary depending on your shipping location. A signature is required for delivery of all shipments, unless otherwise noted. If no-one is available to provide a signature and accept the parcel, the shipping carrier may bring the parcel to a post office or access point for collection a your convenience.
CANADIAN ORDERS
Canadian customers are subject to pay all applicable taxes. Orders are shipped via UPS or Canada Post unless otherwise specified.
U.S. ORDERS
Please be aware that customers in the U.S. will bear the sole responsibility for any taxes/duties and related brokerage fees your local customs office may charge. We are required by law to disclose the full value of the package contents and cannot alter this value. While we can't give exact estimates about how much duty you may pay, here are some approximate duty rates into the U.S., which will give you an idea of what to expect. This is simply for general reference and not guaranteed:
Cotton bed linens (sheets, duvet covers, pillow cases, etc): 6.7%
Down/feather pillows & duvets: 7%
Synthetic pillows: 6%
Synthetic duvets: 7.3%
With a favourable exchange rate and not having to pay state sales tax for cross-border shipping, you're still likely to come out ahead!
Should you refuse any shipment from Au Lit Fine Linens, you are still responsible for the original shipping costs as well as any duties, taxes and customs charges incurred. This amount will be subtracted from your merchandise refund. U.S orders are shipped via USPS or UPS.
While we have found that orders to US addresses typically arrive within 1-2 weeks from the date of shipment, we unfortunately have no control over how much time any given shipment may be held in customs.
Please Note: US customs processing is fully out of our control and we cannot be held responsible for Customs actions (damage, taxes, duties, fees, etc.) upon opening your package, as well as any associated costs of returning the package to us.
PICK UP IN STORE
If you choose to pick up your items in store, an email notification will be sent to you when your order is ready. To select this option, you must input a billing and shipping address during checkout, but on the following page of the checkout, you will be able to select 'Pick up in store' as the shipping method. Please note that it must be the purchaser picking up the order, and they must provide the following upon collection of the order:
- A copy of the order invoice
- Photo ID matching the provided billing details
- The credit card used to complete the purchase
REGISTRY AND WISHLIST ORDERS
If you are making a purchase from a registry or wish list, please note that all of the registrants' gifts will be held at our Yonge Street location until after their wedding. We recommend you select "Pick up in Store" as your shipping method on the final page of the checkout.
SALES TAXES
Sales tax will be applied automatically during the checkout process for domestic shipments. Taxes are based on the province the items are being shipped to. We do not collect U.S. sales tax. Any duties/taxes determined to be owing on orders shipping to the USA will be payable by the customer.